Ezwheel Help Center

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Search for answers to your questions by entering keywords below, or look through our knowledge base.
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WARRANTY
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Store Location
EZWheel Showroom
5219 Boulevard Décarie, Montréal, QC H3W 3C2
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EZWheel Repair Centre
5211 Boulevard Décarie, Montréal, QC H3W 3C2
FAQ ( Frequently Asked Questions)
Is it easy to learn electric scooter?
We call ourselves EZWheel for a reason, all our electric scoters only take a few minutes to learn. Once you get yourself comfortable on it, you will never forget how to use it just like riding a bicycle.
Can I test drive the EZWHEEL scooters and ebikes?
Yes! You can test drive in our stores during our business hours.
We recommand to book an appointment before your visit.
Where can I ride the electric scooters?
Electric scooters are now legal in almost all Canadian provinces and territories. That said, the law and permissions for the electric machine and the rider's behaviour vary depending on the region.
Take a look at the following links to know the regulations in your province/territory:
QUÉBEC: https://educaloi.qc.ca/en/legal-news/electric-scooters-a-step-toward-legality-in-quebec/
ONTARIO: https://www.ontario.ca/page/electric-kick-style-scooters-e-scooters
ALBERTA: https://amainsider.com/alberta-e-scooters-safely-legally/
COLOMBIE-BRITANNIQUE: https://www2.gov.bc.ca/gov/content/transportation/transportation-environment/active-transportation/scooter/safety
MANITOBA: https://ebikebc.com/blogs/news/ebike-regulations-in-manitoba-canada
SASKATCHEWAN: https://regina.ctvnews.ca/here-are-the-rules-e-scooter-users-in-sask-will-need-to-follow-on-highways-1.6411696
TERRE-NEUVE ET LABRADOR: -
NOUVEAU-BRUNSWICK: https://www.cbc.ca/news/canada/new-brunswick/electric-scooter-fredericton-trails-new-brunswick-1.6478967
NOUVELLE-ÉCOSSE: https://www.halifax.ca/transportation/cycling-walking/e-scooters
ÎLE-DU-PRINCE-ÉDOUARD: https://www.princeedwardisland.ca/en/information/electric-kick-scooters
TERRITOIRES: -
Is there any warranty?
At EZWheel, we offer limited warranty on brand new products of electric scooters and electric bikes
i) Warranty on Electronic defects for 6 months or 3,000 KM, whichever comes first.
ii) Warranty on Engine defects for 12 months or 6,000 KM, whichever comes first.
iii) Parts are 100% covered. Shipping charges are on customer’s charge.
The warranty will not be covered under the following conditions:
1. Malfunction due to misuse, stunt or competition riding
2. Malfunction caused by unauthorized modifications, disassembling, or repair.
3. Accidental damage or malfunction due to unsuitable storage
4. Unmatched warranty/proof of purchase and product
5. Surface damages.
6. Disassembling parts unspecified by the manual.
7. Damage or malfunction caused by long rides in the rain/snow or soaking in water/ice.
8. Ripped, flat or leaking tire.
9. Wear and tear resulting from regular or irregular usage (including gradual degradation of the battery)
10. Openings, disconnections or configuration modifications that are not performed by EZWheel, or an authorized dealer approved by EZWheel, in an attempt to modify or repair the product.
11. 3,000 KM of usage for electronic defects
12. 6,000 KM of usage for motor defects
Contact Us
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Address
5219 Boulevard Décarie, Montréal, QC, H3W 3C2
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Email
info@ezwheel.ca
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Call
+1(888) 212-7646