Ezwheel Help Center

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  • Store Location

    EZWheel Showroom

    5219 Boulevard Décarie, Montréal, QC H3W 3C2

  • EZWheel Repair Centre

    5211 Boulevard Décarie, Montréal, QC H3W 3C2

FAQ ( Frequently Asked Questions)

Is it easy to learn electric scooter?

We call ourselves EZWheel for a reason, all our electric scoters only take a few minutes to learn. Once you get yourself comfortable on it, you will never forget how to use it just like riding a bicycle.

Can I test drive the EZWHEEL scooters and ebikes?

Yes! You can test drive in our stores during our business hours.

We recommand to book an appointment before your visit.

Where can I ride the electric scooters?

Is there any warranty?

At EZWheel, we offer limited warranty on brand new products of electric scooters and electric bikes


i) Warranty on Electronic defects for 6 months or 3,000 KM, whichever comes first.

ii) Warranty on Engine defects for 12 months or 6,000 KM, whichever comes first.
iii) Parts are 100% covered. Shipping charges are on customer’s charge.

The warranty will not be covered under the following conditions:


1. Malfunction due to misuse, stunt or competition riding
2. Malfunction caused by unauthorized modifications, disassembling, or repair.
3. Accidental damage or malfunction due to unsuitable storage
4. Unmatched warranty/proof of purchase and product
5. Surface damages.
6. Disassembling parts unspecified by the manual.
7. Damage or malfunction caused by long rides in the rain/snow or soaking in water/ice.
8. Ripped, flat or leaking tire.

9. Wear and tear resulting from regular or irregular usage (including gradual degradation of the battery)

10. Openings, disconnections or configuration modifications that are not performed by EZWheel, or an authorized dealer approved by EZWheel, in an attempt to modify or repair the product.

11. 3,000 KM of usage for electronic defects

12. 6,000 KM of usage for motor defects

  • Address

    5219 Boulevard Décarie, Montréal, QC, H3W 3C2

  • Email

    info@ezwheel.ca

  • Call

    +1(888) 212-7646

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