
FAQs
We offer a 2-year warranty for the entire bike and a 10-year warranty for the carbon-fiber frame.
The 48V/23.4AH lithium battery offers a range of 35-53 miles (56-85 km) depending on load, terrain, speed, and temperature.
Yes, HERO ebike comes with an integrated taillight.
Recommended for users 3.94ft - 5.9ft tall and aged 14 years and above.
With the included 48V/5A charger, a full charge typically takes 5-6 hours.
The IN 10 features a 1200W rated / 2600W peak direct drive brushless motor, offering strong acceleration and climbing power.
Yes. Our e-bike features three adjustable riding modes, allowing you to choose the ideal balance between speed and range:
- 1st Mode: 18 mph (29 km/h)
- 2nd Mode: 24 mph (38 km/h)
- 3rd Mode: 40 mph (64 km/h)
Range may vary depending on rider weight, terrain, temperature, riding habits, and throttle usage.
1. Wear Proper Protective Gear
Always wear an approved helmet when riding. Protective gear such as goggles, gloves, elbow and knee pads, and long pants is strongly recommended. Wear lace-up shoes with rubber soles. Do not ride barefoot, in open-toed shoes, or in high heels.
2. Ride Only in Safe and Legal Areas
Do not ride on highways, indoors, on slopes exceeding 30°, or on uneven, slippery, or unfamiliar terrain. Beginners should practice in an open area before riding in public spaces.
3. Operate Responsibly to Minimize Risk
Always hold the handlebars with both hands and avoid high-risk maneuvers. Do not ride under the influence of alcohol, medication, or when unwell. Obey local traffic laws and yield to pedestrians and other road users.
4. Battery Safety and Handling
Do not store batteries in environments above 70°F (21°C) or below 32°F (0°C). Batteries must be disposed of in accordance with local regulations. Do not throw batteries into fire or dispose of them with household waste.
5. Observe Weight and Weather Limits
Maximum load is 120 kg. The recommended rider weight is approximately 80 kg. Do not ride in rain, storms, fog, or other extreme weather conditions. Avoid water exposure to the motorcycle and battery.




